When we talk about development, we mean expanding the opportunities of individuals. In this sense, technology works as an enhancer of people’s abilities, so that they have more possibilities to improve their quality of life. Technology also boosts industry, generating economic growth and more employment.
The concept of human development is no longer confined to the economic sphere, so it is concerned with issues such as access to knowledge, political freedom, personal security or community participation, in which technology plays a leading role.
In the specific area of citizen participation, technology allows, as never before, a direct communication of the citizen with its rulers. The design and implementation of public policies involve listening to communities, so using technological advances to amplify the voice of citizens is one of their most praiseworthy applications in the public sphere.
Facilities for citizens
One of the most important objectives of the modernization of the Peruvian state is the implementation of electronic government at all levels of the state: national, regional and local, to create what is known as public value, that is, to improve the quality of public goods and services provided to citizens.
Technological advances, the massing of the internet and the development of computer software have made it possible for citizens to make their procedures online, saving time, resources and bureaucracy. Some of the digital services offered by e-government are requests for documents, issuance of certificates, as well as payments to or from public entities.
Uses in education and health
In order to implement public policies that have technology as an ally, it is essential that there be an infrastructure that allows interconnection not only between public authorities but between regions, especially in a country with a geography as diverse as Peru.
The real possibility of citizens ‘ access to technology will allow the implementation of distance education and health projects, via the internet. Distance learning courses, workshops and specializations across e-learning platforms allow anyone with internet access to gain new knowledge that can change their quality of life.
In the area of health it works in a similar way. Several global trends in telemedicine projects are aimed at providing remote health services with medical care and Prevention-focused information. For example, online talks and videoconferences or dissemination of digital materials that educate people in disease prevention.
If two of the quality of life indicators today are health and education, we understand how technology can have a positive impact on citizenship. For this to happen, Public managers must internalize, celebrate and promote the role of technological advances in the modernization of the state, always having the welfare of the citizen at the center of their public decisions.
Connecting people, spreading knowledge, facilitating procedures and providing them with computer security are just some of the benefits that technology implementation brings. In addition, it has a positive impact on citizen participation, as well as applications in the areas of Public Health and education.
For at least two decades it has been difficult to think about modernizing public processes without the intervention of technology. What seems to be a technical tool at first glance allows us to create products and services to connect the state with its citizens.